1) Acceptance
By using our site or placing an order, you agree to these Terms. If you disagree, please do not use the Services.
2) Eligibility
18+ or under guardian supervision/consent.
3) Products & Custom Work
Custom neon/UV‑printed signs are made to your approved specs. Minor color/size variations can occur and aren’t defects. Indoor use unless specified.
4) Pricing & Availability
Prices shown in PKR. We may update prices/promos and product availability at any time.
5) Payments (Pakistan)
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COD (most in‑stock items; not for some custom/high‑value orders)
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Cards (Visa/Mastercard, 3‑D Secure/OTP)
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Mobile Wallets (Easypaisa, JazzCash)
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Bank Transfer / Raast (share proof; processing after verification)
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Installments (BNPL) if offered at checkout
6) Orders & Processing
Your order is an offer to buy; we may accept/decline (e.g., stock, verification, suspected fraud). Custom orders may require advance payment.
7) Shipping & Delivery (PK)
Nationwide courier delivery. ETAs are estimates. Inspect parcels on delivery and report damage within 48 hours.
8) Returns & Refunds
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Custom items: non‑returnable except manufacturing defects or transit damage reported within 7 days.
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Ready‑made: eligible per policy on product/Returns page.
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Cancellations: before dispatch (ready‑made) or before production (custom; design fees may apply).
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Refunds: to original payment method.
9) Warranty
6‑month limited warranty against manufacturing defects under normal use (excludes misuse, improper install, power surges, water ingress on non‑outdoor units).
10) User Content & IP
You must own/have rights to any logos/text you submit. You grant Neon Sparkle a limited license to use it to make your order and (unless you opt out) to display finished works for marketing. Site content/designs are our IP; no copying without consent.
11) Prohibited Use
No unlawful activity, rights infringement, harmful code, security bypass, harassment, or fraud.
12) Liability Limit
To the fullest extent permitted by law, our liability is limited to the amount you paid for the product causing the claim. No indirect or consequential damages.
13) Privacy
Use of the site is subject to our Privacy Policy.
14) Governing Law
Pakistan law; exclusive jurisdiction: courts of Karachi, Sindh.
15) Changes
We may update these Terms at any time; continued use means acceptance.
16) Contact
Email: infolunalaze@gmail.com (recommend: support@neonsparkle.pk)
Hours: Mon–Fri, 9:00 AM–4:00 PM PKT
Using the site means you agree to these Terms.