What we collect
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Identity & contact: name, phone, email, address
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Order & payment: items, invoices, delivery details; payments processed by secure partners (cards with 3‑D Secure/OTP, Easypaisa, JazzCash, Bank Transfer/Raast, BNPL). We don’t store full card data.
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Custom files: text, logos, images, sizes/colors for your sign
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Usage data: device, IP, pages viewed, cookies (see below)
How we use it
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Fulfil and deliver orders; provide support
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Take payments and prevent fraud
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Send order updates; respond to messages
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Improve our site and personalize your experience
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Marketing (only if you opt in) — unsubscribe anytime
Sharing
We don’t sell personal data. We share only with: payment partners, couriers, site/IT providers, and when required by law. Some providers may process data outside Pakistan with safeguards.
Cookies
We use necessary and analytics cookies. You can control cookies in your browser; blocking some may affect site features.
Retention
We keep data only as long as needed for orders, legal/tax, support, or until you unsubscribe/request deletion (where applicable).
Your choices & rights
You can access, correct, delete, or withdraw consent (e.g., marketing). We may verify identity before actioning requests.
Children
Not for under‑18s. Contact us to remove a child’s data.
Security
We use reasonable technical and organizational measures; no method is 100% secure.
Changes
We may update this Policy; the latest version will show the Effective date above.
Contact
Email: infolunalaze@gmail.com (recommend: support@neonsparkle.pk)
Hours: Mon–Fri, 9:00 AM–4:00 PM PKT