RETURN AND REFUND POLICY

Return Window

Ready‑made items: Return or exchange within 7 days of delivery.
Custom items (bespoke text/logos/sizes/colors, UV‑printed customs): Non‑returnable except for manufacturing defects or damage in transit.

Inspect your parcel at delivery. Report visible damage to the courier and email us within 48 hours with photos/videos and your order number.
Manufacturing defects discovered later must be reported within 7 days of delivery.

Unused, uninstalled, and in original packaging with all accessories/mounting hardware.
No marks, drilling, alterations, or cable cuts.
We may decline returns that show signs of use, improper installation, or damage caused after delivery.

Custom‑made signs (including personalized text, logos, sizes, colors, backboards).
Clearance/final‑sale items (if marked).
Gift items bundled as free presents.

Email infolunalaze@gmail.com with subject “Return Request – Order #”.
Wait for our RMA/confirmation and return instructions (returns address is provided after approval).
Pack securely; include order number inside the box.
Share the return tracking number with us.

Buyer pays return shipping for change‑of‑mind/size/color choice.
If we confirm a defect, damage, or wrong item, we’ll cover or reimburse reasonable return shipping.

After the item arrives and passes inspection (usually 3–5 business days), we’ll issue a refund to the original payment method:
- Cards/Wallets/Bank/Raast: refunded to the same method/account.
- COD orders: refunded via bank transfer or wallet (you’ll provide details).
Bank/wallet processing can take 7–10 business days after our approval.
Original delivery/shipping fees are non‑refundable unless the return is due to our error or a verified defect.

Like‑for‑like exchanges on ready‑made items are possible within the 7‑day window, subject to stock.
For customs, we can often adjust/rework at cost—ask our team for options.

Ready‑made: cancel before dispatch.
Custom: cancel before production begins (design/proof fees may apply). Once production starts, orders are non‑cancellable.

LED neon modules and power supplies carry a 6‑month limited warranty against manufacturing defects under normal use. This doesn’t cover misuse, improper installation, power surges, or water ingress on non‑outdoor units.